I am an IT Manager within the Group IT
structure at Solutions30, working across multiple countries to help define and
execute our IT strategy. My focus is on
building scalable, resilient, and standardized technology foundations that
support business growth and operational efficiency.
One thing I’ve learned throughout my career is
that technology only creates value when it clearly supports business outcomes.
That’s why I work to ensure every IT investment strengthens operational
performance, reduces risk, and contributes to sustainable transformation.
Today, this commitment naturally leads to embedding AI into our core platforms.
For me, AI marks a turning point: it positions IT not simply as a support
function, but as one of the engines of innovation and competitive advantage at
Group level.
As I moved through roles in infrastructure,
security, and large‑scale transformation programs in highly regulated
environments, I came to believe that digital innovation rests on three
fundamentals: trust, stability, and scalability. AI has reinforced this belief,
enabling a shift from reactive support to intelligent, data‑driven operations.
For the first time, we can connect infrastructure, data, and business outcomes
in ways that were previously impossible.
This is why I see AI as the most transformative
force shaping our future. Technologies such as AIOps and generative AI are
reshaping how we monitor systems — reducing noise, predicting incidents, and
automating resolution. In cybersecurity, AI‑driven behavioral analytics is
changing how threats are detected and managed, allowing teams to focus on what
truly matters. And with AI copilots integrated into our operational, security,
and compliance workflows, we can standardize decisions, scale expertise, and increase
resilience across a multi‑country organization like ours.
Contrary to what many believe, infrastructure
is rarely the primary barrier. When the benefits are clear, platforms can be
modernized. The real challenges are data quality — because AI is only as good
as the data behind it — and people. AI brings results only when employees
understand it, trust it, and integrate it into their daily work. In the long
run, human adoption, ownership, and skills development will shape AI’s real
impact.
Looking at Solutions30, I believe two areas
will experience the fastest, most visible benefits from AI: field services and
customer service (Contact Centers). Both operate at scale, both face efficiency
pressures, and both generate rich operational data — the ideal conditions for
AI.
In field services, AI can optimize scheduling
and routing, assist technicians with real‑time diagnostics, and increase first‑time‑fix
rates. This translates into fewer truck rolls, better SLAs, and measurable
financial impact. In Contact Centers, AI improves routing, supports agents
during interactions, automates repetitive tasks, and reduces handling time —
boosting both satisfaction and operational performance.
IT support and broader automation will also
evolve, but field operations and customer service will feel the earliest
acceleration.
I’m convinced we are entering one of the most
exciting phases of IT. The tools are mature, the potential is clear, and our
responsibility is to guide this transition with intelligence, purpose, and the
people who make it possible.
By Tomasz Zajac
Solutions30 Group IT Manager
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