It is this belief—that the customer should be at the heart of the process—that led to the creation of the SmartClient portal, a suite of modules designed with a single goal in mind—or rather, three letters: KCI (Keep Customer Informed). Paired with the SmartTech application, which technicians use to share their location, communicate via chat, and update field information, the SmartClient portal allows end customers to follow their service intervention in real time. A simple ambition, but one that resonates strongly at a time when people are asking for more autonomy, transparency, and a human presence behind digital interfaces. With SmartClient, customers can track the progress of their intervention, reschedule an appointment, chat with the technician, or simply find out when they will arrive. These features may seem obvious today, but they required careful coordination to implement. Similar solutions have emerged elsewhere—particularly in other sectors or from certain tech players. But...